Home > FAQs

How to remove the burnt smell from your hair?

“I used a friend's curling iron the other day, and it was really hot, and now my hair smells really odd and unpleasant. I've washed it several times ...

The different motor type of hair clipper

When you’re choosing your next clipper or trimmer, How do you decide the type of motor you should purchase?Thethree types of hair clipper motors pivo...

What is CE certificate?

As a sales consultant for hair electrical styling tools, one of the frequently asked questions by my European clients is “ Do you have CE”? CE certi...

Hair Length

What’s my hair length? Find theright words for your length! Here is a very handy hair length chart to showthe most common hair lengths. The Short Len...

What is PTC heater and how does it work?

What is PTC heaterand how does it work? PTC heater is called Positive Temperature Coefficient which is a unique technolog replaces the traditional hea...

Is your appliance dual voltage?

One of the main reasons for the popularity of dual voltage is that they are great for travel. Whether you are in Germany or in US, you can use a flat ...


    MCH vs PTC People in this hair tools industry must have to know what is MCH and what is PTC, because this decide the heat your machine can get...

What is anodized plate on hair straighteners and what are the properties of it?

Last week, one of my regular client(hair tool brand holder in UAE) asked me these questions. I suggested him to choose the anodized plates hair straig...

How to classify your hair with FIA system?

Being knowledgeable of your hair type is a good start to knowing how to take care of your hair. “I got a haircut and was told it's Fia 2C. I want to...

How to treat a curling iron burn

Heating hair tools usually make our lives much easier — a few strokes of a flat iron or twists of a curling iron and your desired' do is achieved. Bu...
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How does your factory do regarding quality control in work?
Quality is priority! Every worker keeps the quality controllling from the very beginning to the very end:
1)All raw material we used are environmental-friendly.
2) Skillful workers care every detail in handling the producing and packing process.
3) Quality Control Department is specially responsible for quality checking in each process.
what about the lead time for mass production?
It will take about 45-60days for mass production after deposit received and all the details confirmed.
Can I make my own brand color?
YES. You can tell us the pantone No. or send us color sample chip. We can do any spay shinny effect color or water transfer color.
How can l get a sample to check your quality?
Sample fee will be paid by buyer, but it will refund after placing an order with us. It usually takes 7-10days to have the samples ready.
When can l get the quotation?
We will reply you in the first time within 24 hours. If it is an emergency, just call +86 13823651633
Can I have my own customized product?
Yes, you can customize for color, logo, design, package, carton mark, etc. as long as your order quantity is 1000pcs more.
Are you a factory or trading company?
We are a Chinese factory manufacturing hair tools for 16 years.
Why choose us?
Experienced: We have long-term experiences(11 years) in the hair tools manufacturing business since 2004, growing up together with a lot of hair tool brands, beauty supplies, hair salon chain stores and salon supplies clients.
High quality: FBT has strict quality control system, we have good reputation in the market.
Good service: We are dedicated to our customers and take every business seriously.
Our sales consultants are well-trained, fluent in English speaking and writing, professional about the hair straighteners and hair curlers.
We will take care of your inquiries and emails in 24hrs, we give our clients timely response.
Innovation and Development: FBT focus on new product development and innovation. With our own R & D department, we launch new models every season and a lot of our items have got the Chinese and international patents. The F601HB hair straightener we design and made has won the championship of the professional “ Salon star” in March, 2013.
What documents or files should we provide for new project?
3D file is necessary for opening, or you can send one sample for reference. If you can’t drawing the 3D file , our designer can do it and send you for confirmation.

For more detail information, please check our OEM process.
How much cost for opening the new mold and how long for the working sample?
Let's talk via emails or face to face
How do you conduct your product test?
A: We conduct strict quality control and laboratory test on every item, including the swivel cord test, 100,000 times, plate testing 100000 times and other tests such as Push test(10KG) and sweat corrosion test (2hrs).

Can you please tell me more about the warranty on hair straighteners?
A: According to our warranty policy, FBT gives clients 2 years warranty for PTC product and 1 year warranty for MCH product starting from the day goods out of factory.
FBT is a well-managed manufacturer controlled by ISO 9001(in the attachment). Our one-stop facilities from designing, molding, injection, assembly to inspection and packing make our products are well controlled all inside our factory. We have 4 procedures of strictchecking for unfinished products on production line. Moreover, we do 100% quality testing and testing-before-shipment according to AQL-105E.
What are the kind of delivery?
A: Air shipment, sea shipment, or by DHL, Fedex, EMS, UPS
How can I place order with FBT?
A: You can contact the sales consultant by email or call. Or just leave a message on the website, we will contact you ASAP.
You can choose one design/several designs to start business.
You can get all product details from our sales consultant and get a sample to check the quality.
How can I pay you?
A: After you confirm our PI,payment terms are 30% deposit in advance, 70% balance payment before shipment by T/T (China Construction Bank and HSBC bank) and Paypal. Please kindly be noted that we only request you to pay to our company bank account which is verified on our website, please do not pay to other accounts and avoid frauds. 
What certifications do you have?
A: Most of our products are up to the International Security Approbation Standard, including CCC, CE(LVD, EMC, EMF), cETLus, CB, KTL, PSE, TISI, Rhos, Reach, SAA.
What is your MOQ?
A: For items we have in stock, with FBT logo and FBT box, no MOQ, only a minimum order amount (MOA) of USD 2000,00 is required. Mixed order is available.
If you want to customize all the details, with your own brand name, MOQ is 1000pcs
What is the production lead time and sample lead time?
A: Sample lead time: 3-12 days
Production lead time: Normally, it takes 30-40 days after we have received the deposit and all production details are confirmed.